Project overview

As part of our partnership with Life Fitness to enhance learning and development, Pocket Rocket Academy's services were included in a successful tender bid with Achieve Lifestyle. This initiative provides their fitness team with ongoing education that goes beyond the products themselves.

Challenge

After making a significant investment in their new fitness facility, Achieve Lifestyle recognized the opportunity to unite their gym team. They wanted to foster a positive culture and enhance staff skills, aligning with the member experience they aimed to deliver.

Solution

Through initial consultation meetings, Pocket Rocket Academy collaborated with the leadership team to design a comprehensive learning pathway encompassing short-, medium-, and long-term goals.

The journey began with our Cultivating Culture workshop, where we guided the team through values-driven activities. These sessions helped them reflect on and refine their processes, customer journey, and internal communications to enhance the overall member experience.

Building on this foundation, the team participated in hands-on, experience-based learning sessions on the gym floor, making the most of the spaces and products in the new facility. Workshops delivered to date include:

• Cultivating Culture

• Creative Communication

• Small Group Experiences

• Lifting Clinic

• Small Equipment Experiences

We are excited to continue our partnership with Life Fitness and Achieve Lifestyle, extending this collaboration through 2025 and beyond.

Gavin Baker - CEO at Achieve Lifestyle

“Great stuff from Pocket Rocket Group, educating and inspiring our team to deliver exceptional customer experiences.”